Payment Policy

This Payment Policy explains which payment methods we accept at Kalen Henderson, how your payment is processed, and how your payment details are protected.

Accepted Payment Methods

We accept the following payment methods at checkout:

Visa
Mastercard
American Express
Maestro
Shop Pay
Apple Pay
Google Pay

The methods available to you at checkout may vary depending on your device, browser, and billing country.

Currency

All prices on this store are displayed and charged in US Dollars (USD). If your payment method is denominated in another currency, your bank or card issuer determines the exchange rate and may apply a currency conversion fee. That fee is set by your provider, not by us.

When You Are Charged

Your payment is authorised and processed when you place your order. You will receive an order confirmation by email once the payment has been accepted. If we are unable to fulfil your order after payment, we will refund you in accordance with our Refund Policy.

Payment Security

Our checkout runs on Shopify's payment infrastructure and is protected by SSL/TLS encryption. Shopify is certified Level 1 PCI DSS compliant, the highest level of certification available for payment processing.

We do not store your full card details. Card data is transmitted directly to the payment processor and is not accessible to us. We can see only the last digits of the card and the transaction status, which we use for order administration and customer support.

If Your Payment Fails

A declined payment usually means the card details were entered incorrectly, the card has expired, there are insufficient funds, or your bank has flagged the transaction for security reasons. Please check your details and try again, or use a different payment method.

If the problem persists, contact your bank first — they can tell you why the transaction was refused. If your bank confirms there is no issue on their side, contact us at support@kalenhenderson.com and we will help you complete your order.

Pending Charges

If a payment fails but you still see a pending charge, this is an authorisation hold placed by your bank, not a completed payment. Such holds are released automatically, typically within a few business days, depending on your bank.

Taxes and Duties

Any taxes that apply to your order are shown at checkout before you confirm payment. You will not be charged amounts that were not displayed to you at that point.